Frequently asked questions
Where does you products come from?
We are a authorised distributor for Mooroo Korea, BabyBro Korea, ForB Korea & Mangojay Korea.
Mooroo products are Made in Korea which include material and workmanship.
BabyBro Gum & Tooth Wipes are Made in Korea.
ForB products is designed in Korea and Made in Philippines.
Mangojay products are designed in Korea and Made in Thailand.
All our product went through stringent QC to ensure all product met the quality standards before purchase.
What does you products made of?
We understand that baby's skin is delicate so we ensure that there is no chemical bleaching or fluoresce is used in the production process for all our products.
For regular cotton series, Mooroo uses only 100% natural cotton from unpolluted source in Korea which is good for regular use.
For premium cotton series, Mooroo uses only outstanding natural cotton which is softer, finer and last longer than regular cotton. You can see and feel the difference so does your baby.
For the organic series, Mooroo uses only natural Organic certified source in Korea. The cotton grows naturally until matured and spun into threads to make clothings. From the source to the manufacturing process, Mooroo guarentee that there is no external pollution or chemical used. They have provide us with the Organic cetifications and will be availble upon request.
For bamboo series, Mooroo uses state of the art fiber extraction process to produce Bamboo fiber. Bamboo fiber feels better than premium cotton as they are softer and finer thread count makes them last more longer. It drys faster than cotton and have antibacteria properties which make them suitable for indoor drying.
For BabyBro series, Wipes are Made with 100% Korean cotton. Packaging and boxing are done in Korea.
For ForB Rini series, Frame structure is made of aero-grade aluminum. Padding are made of EVA foam. Belt and buckles are from HOLMBERG Swiss.
For Mangojay series, Mangojay uses KC mark certified 100% cotton. The colorful dyes will not fade or run during wash.
What is your store return and refund policy?
Please check our 'Shipping and Returns' page for more detailed informations.
What are the payment methods?
We accept major credit cards, cheque and local bank transfers.
For credit cards payment, you can use Paypal / Stripe to make the payment during checkout.
For cheque please use below payable informations:
Payable to : AGI SARANG PTE. LTD.
Drop cheque into OCBC bank with the account number 543-193684-001 written behind.
Once we recived the payment then we will proceed with the delivery.
For local bank transfers please use below bank informations:
OCBC Business banking : 543-193684-001
Click here for PAYNOW transfers or use UEN: 201814088E
Please send the transcation number or a screen capture to 81487098.
Once we received the payment then we will proceed with the delivery.
Invoices will be issued upon request.
Does your products comes with a warranty?
For Mooroo products, we will warranty against manufacturer defects before use by 1 to 1exchange.
For BabyBro products, we will warranty against manufacturer defects by 1 to 1exchange.
For ForB Rini, we will give 1 year warranty against manufacturer defects by 1 to 1exchange.
For ForB Bag, we will give 1 year warranty against manufacturer defects by 1 to 1exchange.
For Mangojay, we will warranty against manufacturer defects before use by 1 to 1exchange.